For Domestic Orders
All orders are shipped via USPS First Class Mail or Priority Mail with Delivery Confirmation. Tracking numbers are emailed once your order has been scheduled for shipment. If you do not receive a shipping confirmation, please check your junk mail folder.
For International Orders
All international orders will be shipped from our location in New York, USA via USPS First Class International Mail. Most orders arrive within two weeks, it can take longer, especially during holidays. Please contact us if you do not receive your order within 15 days from the shipping date.
Customs fees vary depend on where you live and it is your responsibility to pay it (as a citizen of your country) before you can receive your package from your local post office. Shipping cost doesn't cover customs fees. Due to many international customers who are not aware of customs fees, we'll contact you if you live in the United Kingdom, Ireland, and mostly European countries to confirm that you're aware of these fees before we ship your order.
Please allow 1-3 business days for processing time. Typical shipping days are Mondays, Wednesdays and Fridays. If it takes longer than 3 days to ship, we'll notify you with the estimated shipping time (usually it's because the product is temporarily out of stock).
RETURNS & REFUNDS
Your happiness is our top priority. We want you to try our product for 30 days! If you are not happy with our product for any reason, simply contact us for a refund or replacement (you decide).
If you decide for a refund:
For US orders, a full refund will be issued.
For international orders, a refund minus shipping cost will be issued.
Please keep the remaining product or you can give it to your family/ friend. Returning a used product that we can't sell is a waste of your precious time and is not friendly to our earth due to the carbon footprint.
If you decide for a replacement: we may need a product photo to verify your claim and then we'll send a replacement free of charge to you.
PURE PLANT OILS
Why are pure oils great for skin? click here for the answer.